Editorial Complaints Policy

Introduction

At Just-Hemp, we are committed to providing accurate, fair, and high-quality content to our readers. We value transparency and accountability, and we welcome feedback and complaints from our audience regarding any editorial content published on just-hemp.co.uk. This Editorial Complaints Policy outlines the process for addressing and resolving editorial concerns raised by our readers.

How to Lodge a Complaint

If you have a complaint about any of our editorial content, please follow the steps below:

  • Contact Us: Send an email to [email protected] with “Editorial Complaint” in the subject line.
  • Include Details: In your email, provide the following details:
  • Your name
  • Contact information
  • Specific details about the content in question (URL, publication date, title)
  • A clear description of the nature of your complaint

Complaint Handling Procedure

Acknowledgment

Upon receiving your complaint, we will send you an acknowledgment email within [X] working days, confirming that we have received your complaint and providing an estimated timeline for our investigation.

Investigation

Our editorial team will thoroughly investigate the concerns raised in your complaint. This may involve reviewing the content, consulting relevant contributors or sources, and assessing the compliance of the content with our editorial guidelines.

Response

We will provide a detailed response to your complaint via email within [X] working days of the acknowledgment. If we need additional time for the investigation, we will inform you of the delay and provide an updated timeline.

Resolution

If the complaint is upheld, we will take appropriate corrective actions, which may include issuing corrections, retractions, or clarifications as necessary. If the complaint is not upheld, we will provide a clear explanation of our decision.

Appeals

If you are dissatisfied with our response, you have the right to appeal the decision. Please reply to our response email, clearly stating your reasons for the appeal. Your appeal will be reviewed by a senior member of our editorial team.

External Oversight

If you are still dissatisfied after the internal appeal process, you have the option to escalate your complaint to an external body, such as the Independent Press Standards Organisation (IPSO) or another relevant regulatory authority.

Contact Information

Thank you for your commitment to holding us accountable. Just-Hemp is dedicated to continuous improvement, and your feedback plays a crucial role in maintaining the integrity and quality of our editorial content.